Every Lido watch is backed by our comprehensive warranty. We stand behind the quality of our timepieces.
Warranty Coverage
Your Lido watch is warranted against defects in materials and workmanship for a period of 12 months from the original date of purchase. This warranty is provided to the original purchaser and is non-transferable.
What's Covered
Manufacturing defects in materials
Defects in workmanship
Movement malfunctions under normal use
Crystal defects (chips, cracks from normal wear)
Crown and pushers functionality issues
Clasp and bracelet manufacturing defects
What's Not Covered
Normal wear and tear
Scratches, dents, or cosmetic damage
Water damage beyond rated resistance
Damage from accidents or misuse
Battery replacement
Strap wear or leather aging
Modifications or repairs by unauthorized parties
How to Make a Warranty Claim
If you believe your watch has a defect covered under warranty, follow these steps:
1
Contact Us
Email hello@lidowatches.com with your order number, photos of the issue, and a description of the problem.
2
Receive Authorization
Our team will review your claim and provide a Return Authorization number and prepaid shipping label.
3
Ship Your Watch
Pack your watch securely and ship it using the provided label. Keep your tracking number.
4
Repair or Replacement
We'll review your claim and either repair the watch or send you a replacement. Most claims are processed within 2 weeks.
Questions About Your Warranty?
Our support team is here to help with any warranty questions or concerns.
