Orders & Shipping
Shipping times typically range from 5 to 30 business days depending on the specific watch model and the delivery location.
Yes! We offer free standard shipping on all US orders over $100. International shipping rates vary by location and are calculated at checkout.
Once your order ships, you'll receive an email with tracking information. You can also track your order anytime using our Track Order page with your order number and email address.
Orders can be modified or cancelled within 2 hours of placement. After this window, orders enter processing and cannot be changed. Please contact us immediately if you need to make changes.
Returns & Exchanges
We offer a 30-day guaranteed refund policy. If you're not completely satisfied with your purchase, return it in its original condition with all packaging for a full refund.
Contact our support team at support@lidowatches.com with your order number. We'll provide a prepaid return label and process your refund within 5-7 business days of receiving the item.
Yes! Exchanges are available within 30 days. Contact us to arrange an exchange, and we'll ship your new watch as soon as we receive the original.
We're sorry to hear that. Please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund immediately.
Product Information
All Lido watches feature high-quality Japanese and Chinese quartz movements known for exceptional accuracy and reliability. Quartz movements require minimal maintenance and keep time within seconds per month.
Yes, all Lido watches are water resistant to some degree. Please read the description of the specific model you are thinking of purchasing for exact details.
All materials will vary depending on which model that you are looking to purchase. Please see the product description and specifications for the full details.
Our stainless steel bracelets can be adjusted using a small screwdriver or our included adjustment tool. Each bracelet has removable links for a custom fit. If you need assistance, any local jeweler can help, or contact us for guidance.
Warranty & Care
Every Lido watch comes with a 12-month warranty covering manufacturing defects in materials and workmanship. This includes the movement, case, crown, and crystal. Normal wear and tear, scratches, and water damage from misuse are not covered.
Contact our support team with your order number and a description of the issue. We'll guide you through the process. Most warranty repairs are completed within 2-3 weeks.
Wipe your watch with a soft cloth regularly. Avoid exposure to extreme temperatures, chemicals, and perfumes. For leather straps, keep them dry and condition occasionally. Store your watch in its box when not wearing.
Payment & Security
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely.
Absolutely. We use industry-standard SSL encryption and never store your credit card information. All payments are processed through secure, PCI-compliant payment processors.