We want you to love your Lido. Easy returns and a satisfaction guarantee on every order.
Shipping Options
All orders are processed within 1-2 business days.
Standard Shipping
5 to 15 business days. Lido watches are shipped directly from our partner facilities. Tracking is provided as soon as your order leaves the warehouse.
International Shipping
We ship worldwide. International shipping rates are calculated at checkout based on destination. Delivery typically takes 7-21 business days. Import duties and taxes may apply.
30-Day Returns
Not completely satisfied? Return your watch within 30 days for a full refund. No questions asked.
Return Requirements
Watch must be in original, unworn condition
All original packaging, tags, and accessories included
Protective film still attached (if applicable)
Return request initiated within 30 days of delivery
Receive your prepaid return shipping label via email
Pack your watch securely in its original packaging
Drop off at any authorized shipping location
Refund processed within 5-7 business days of receipt
Exchanges
Want a different style or size? We make exchanges easy.
To exchange your watch for a different model, simply initiate a return and place a new order. This ensures you get your new watch as quickly as possible without waiting for us to receive your return.
For strap size adjustments or replacements, contact our customer service team and we'll help you find the perfect fit.
Satisfaction Guaranteed
We stand behind every watch we sell. If you're not completely happy with your purchase, we'll make it right.
